Privacy Policy

PRIVACY POLICY

Black Coat Technologies Private Limited, having its office at Plot No. 76 D, Udyog Vihar Phase-4, Gurgaon, Haryana -122001, India ("us", "we", or "our") operate the website servicematters.co.in (the "Website") and an application named ‘servicematters’ & ‘servicematters Lawyer’ (the “App”). The Website and App, along with all associated software, design, servers, data, user inputs and associated services shall collectively be known as the “Platform”. The services we provide to you via the Platform shall be known as the “Services”.

Your privacy is very important to us. We respect your privacy and believe that we should clearly and transparently disclose our privacy practices to you. This privacy policy (the “Privacy Policy”) explains our policies regarding collection, use and disclosure of your personal information, personally identifiable information and other data collected from you when you use our Services. This Privacy Policy does not apply to any third-party websites or applications. Please note that you shall visit any third-party sites and apps at your own risk upon conditions laid down in their privacy policies, if any.

We will not use or share your information with anyone except as described in this Privacy Policy. We use your information for providing and improving the Services. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

You agree to periodically review the current version of the Privacy Policy, as posted on the Website or the App. If you do not agree with the terms of this Privacy Policy, please do not use the Services.

Collection of Information

While using our Services, we may ask you to provide us with certain personally identifiable information (“PII”) that can be used to contact or identify you. PII includes, but is not limited to, your name, phone number, postal address, email address and other information that by itself, or in conjunction with other information, can be used to specifically identify you. However, PII does not include aggregated information that, by itself, does not permit identification.

Log Data

With the help of third parties like Google and Facebook, we collect information that your browser or mobile device sends to them whenever you visit our Services ("Log Data"). This Log Data includes information such as your computer's Internet Protocol ("IP") address, geolocation and geospatial data, browser type and browser version. In case you are accessing the App, we may collect certain mobile device information such as device ID, model number, operating system, global positioning data, application, and other related information. We also collect data on the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, default language and user preferences, and other similar usage related statistics. We may assign each user of the Services unique identifiers to help keep track of future visits.

Payment Information

Our Services require you to make payments on the Platform. When you are making any payments, we collect billing details from you such as your name, name of company, billing address, contact number, payment method and IP address, and then redirect you to a secure payment service provider platform operated by our payments partner(s) Razorpay, Paytm etc and other payment partners which may be added time to time. We do not store any payment related information such as credit/debit card details and/or bank details.

Advertising, Use of Cookies, and Other Tracking Technologies (Cookie Policy)

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information via our Sites through our advertising service providers. We or our vendors use several common online tracking tools to collect information about our users, such as browser cookies, web beacons, and other similar technologies. The information we collect includes IP addresses, the number of page visits, pages viewed via our Sites, search engine referrals, browsing activities over time and across other websites following your visit to one of our Sites or applications, and responses to advertisements and promotions on the websites and applications where we advertise. We do not permit third parties to advertise on our Site.

Controlling Online Interest-Based Ads

We sometimes work with online advertising vendors to provide you with relevant and useful ads. This may include ads served on other companies’ websites. These ads may be based on information collected by us or third parties. For example, your geographical location may be used to target an ad for people in your area. These ads may also be based on your activities on our Sites or on third party websites.

Please note that we use google analytics and similar kind of tools for the purpose of analytics and measurement of the Services. For example, we may use the data gathered from your usage of the Services by facebook, twitter etc. to design new products or services, or to make our existing offerings under the Services more user friendly.

USE of Information

We use your PII and other information collected from you for the following purposes:

To provide you with a customised and optimised experience with our Services;
To provide you with the functionalities of the Website, App and Services in a proper manner;
To track your usage of our Services and customise the Services to best suit your requirements;
To send you communications, as per your notification settings, on any updates or developments pertaining to the Services or your use of the Services;
To improve the security of the Services;
To protect our rights and property and the rights and property of our other users;
To provide you with information about new products or services launched by us or our partners;
To back up our systems to ensure preparedness for disaster recovery;
To provide you with customer support services, whether through email, phone, push notifications or messages within the Services;
To provide you with technical service and support, including updates;
To combine your PII or other information with information obtained from other users on the Platform, and publish summaries of aggregate data online or offline;
To provide information to third-parties performing services in support of our delivery of the Services to you;
To communicate promotions and other offers, and for the purposes of advertisements;
To improve the quality, features and functionality of the Services, including measurement of service usage and efficiency of algorithms;
For the purposes of auditing, research and analysis to ensure the technical stability of the Platform;
To prevent and detect any fraud or other illegal activity on the Platform, and to prevent violations of our Terms of Use;
To respond to legal requirements, exercise our legal rights and defend against any legal claims, to protect our interests or those of any third parties;
To facilitate payment processes and verify payment information;
As may be necessary to enforce the terms of this Privacy policy and our Terms of Service.

Storage of Information

All data storage of your PII or other information collected from you may be stored and processed on computers located at the cloud servers provided by the Amazon Web Service. Through your use of the Services, you unequivocally consent to the processing and storage of your information.
We store some of your information on your device for subsequent retrieval and utilisation. We take commercially reasonable care to encrypt this information on your device with passwords or other secrets supplied by you. Such information stored on your personal device is subject to the security offered by your device, browser and other components. You understand and agree that we cannot be held responsible for any compromise of access to your personal device, for loss of information, theft or for any exploits or logic attacks on your device through malware or other software or hardware that is outside the control of our Services.
Although the security of your PII and other information is important to us, do remember that no method of electronic storage, or method of transmission over the internet is 100% secure. While we strive to use commercially acceptable and standard means to protect your information, including internal reviews of our data collection, storage and processing practices and security measures, we cannot guarantee absolute security in this regard. You provide your information and PII to us at your own risk.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. You agree to periodically review the current version of the Privacy Policy, as posted on the Website or App. We will notify you of material changes in advance by email or by notice on this page when you log on to the Website or the App. Changes to this Privacy Policy are effective when they are posted on this page. If you do not agree to the change, you may discontinue the use of Services.

Contact US

If you have any questions about this Privacy Policy, please contact us at info@servicematters.co.in